2023-24 Annual Report: Transforming for healthier communities (2024)

Message from Osler’s Board Chair and President and CEO

Thanks to the collective efforts of Osler team members, and our many health, community and government partners, Osler continued to Go Beyond for our patients, their families and one another in 2023-24. Our commitment to this Promise continues to serve as a north star and inspire our work every day.

As we prepare for the next exciting chapter in our journey, and the launch of our new strategic plan to guide us, we are proud to share some of the many Going Beyond moments from the past year. After all, our successes are your successes as we all work together to deliver on our Mission of 'innovative health care delivered with compassion' to our communities.

In 2023-24, responding to our region’s increasingly complex health needs, we redefined the limits of what community hospitals can achieve. Our patients benefited from being able to access highly specialized services close to home – procedures that were previously only available in academic hospitals. We also established new partnerships to ensure that patients discharged from hospital have the supports they need while recovering at home.

We also made great progress on our key priorities this past year. This includes planning for Toronto Metropolitan University’s new School of Medicine, establishing a comprehensive cancer care centre, transforming Peel Memorial into Brampton’s second hospitaland moving closer to becoming an academic health centre. We’re confident that these priories will help ensure our communities continue to receive exemplary, people, and community-centred care for years to come.

Additionally, staff and physician wellbeing remained a priority in 2023-24. To help take care of the extraordinary people who take care of our patients, we expanded our health and wellness programming, improved access to growth opportunities and strengthened our recognition program. We also initiated a highly successful recruitment campaign to attract more top talent, while investing in the workforce of tomorrow as the primary clinical partner for our region’s new SoM.

Finally, as one of only a few community hospitals in Canada engaged in clinical research, we proudly celebrated our growing Research Program’s 10th anniversary and its many contributions to generating better health outcomes for our region’s unique and vulnerable populations.

Together, we’re transforming for healthier communities, and with a new five-year strategic plan that builds on this momentum launching this fall to guide us, it truly is an extraordinary time for Osler and the communities we serve Join us as we continue to Go Beyond to shape a strong and sustainable future for health care in our region.

Linda Franklin, Board Chair; andDr. Frank Martino, President and CEO

Message from Osler’s clinical leadership

Guided by our Values, Osler’s team members continued to showcase their unwavering commitment to exemplary, high-quality care in a year characterized by resilience, compassion and clinical transformation.

Responding to an ever-evolving workplace culture that promotes, inspires and recognizes ingenuity, our staff and physicians led several innovative initiatives to further improve patient outcomes, enhance service design and delivery, and ensure a world-class experience for our patients, their families and loved ones.

Thanks to their efforts, Osler patients had access to highly specialized life-changing heart rhythm surgery, robot-assisted knee replacementsand state-of-the-art cancer therapy for blood cancers, close to home, eliminating the need for travel outside our communities. We know for many among our most vulnerable populations, this can mean the difference between receiving or not receiving care.

To address ongoing challenges with hospital capacity and improve access to care, we continued to leverage strong relationships with our valued health and community partners to launch innovative programs that enable patients discharged from hospital to seamlessly continue their recovery in their homes.

Accredited with Exemplary Standing by Accreditation Canada, its highest designation, our commitment to quality excellence shone through in everything we did this past year - and will continue to guide us as we look for new ways to further improve experiences for our patients, families and staff.

We always take great pride in showcasing the many ways our team members are making a difference in the lives of patients, families and the communities we serve. No one says it better than the people whose lives have been impacted by Osler’s health care professionals. To learn more about just a few of the many faces behind innovative, compassionate care at Osler, check out what our patients have to say in our Doctors Making a Difference Campaign.

As we prepare to embark on Osler’s next chapter, we feel privileged to lead and work alongside Osler’s clinical team members who show us every day what it means to deliver world-class, compassionate and inclusive care that touches and transforms people’s lives.

Kiki Ferrari, Executive Vice President and Chief Clinical Officer; Tiziana Rivera, Executive Vice President, Quality Research and Chief Nursing Executive; and Dr. Greg Rutledge, Chief of Staff and Executive Vice President, Medical and Academic Affairs